Seasonal and Full-Time Opportunities

 We welcome talented and motivated individuals to join our team at the Cape Playhouse in the heart of Dennis Village on Cape Cod! We are planning a Beautiful season and we hope you’ll contribute to its success!

ARTISTIC

Coming Soon

FRONT OF HOUSE / ADMIN

Front of House Manager

Summary
While leading a small team of Associates, the Front of House (FOH) Manager is responsible for maintaining the successful operations of the Box Office/Gift Shop, Concessions Stand, and related patron services at the theater. The FOH Manager will schedule staff and volunteer ushers, maintain financial records, ensure correct procedures for sales transactions, and ensure the safe and smooth flow of our patrons’ experience. The FOH House Manager is an ambassador of the Cape Playhouse and is expected to deliver an exceptional level of customer service at all times.

Responsibilities Include:

  • Oversee House Management, Box Office, and Concession operations and personnel
  • Ensure that all areas of responsibility remain presentable and well organized
  • Ensure all daily sale transactions are balanced
  • Monitor the Box Office, Concessions, and Front of House inventory
  • Schedule volunteer ushers for each performance
  • Lead a training session at the beginning of the season to go over responsibilities and expectations for all volunteer ushers
  • Assist patrons with special access needs
  • Understand and manage emergency situations. Training will be provided on fire safety, medical urgencies, evacuation of the facilities, shelter in place situations, etc…
  • Work shifts in Concessions, Box Office, and House Management as needed

Qualifications
Applicants must possess excellent leadership and customer service skills, the ability to maintain calm under pressure, the ability to lift 30lbs, and an appreciation for theater. Previous experience in a box office is preferred. Previous experience with AudienceView/OvationTix and Square are a plus, but not required as training will be provided.

Schedule
This is a seasonal full time position with varying shift times. While flexibility in shift scheduling is possible, all applicants must be available to work Evening and Saturday shifts. The Cape Playhouse is closed on Sundays and is a day off for everyone. This is a seasonal position from approximately May 20
to September 13, 2024

  • Daytime Box Office shifts will be Monday-Saturday from 12:00-5:00
  • Show Box Office shifts will begin 1 hour prior to each performance and finish after intermission.
  • Concessions shifts will begin 1 hour prior to each performance and end approximately 30-45 minutes after intermission.
  • House Management Shifts will begin 1.5 hours prior to each performance and end approximately 30-45 minutes after show ends.

Note: Matinees start at 2:00 pm and evening shows start at 7:30 pm

How to Apply:
Please send a brief cover letter
and resume to resumes@capeplayhouse.com. Please indicate FOH MANAGER in the subject line.

We are looking for 1-2 people to fill this role.

The Cape Playhouse is committed to equity and inclusion at all levels. Hourly Rate: $19

Front of House Associates

Summary
The Front of House (FOH) Associates will rotate between shifts in the Box Office/Gift Shop, Concessions Stand, and House Management as needed. FOH Associates are responsible for ensuring smooth and accurate sales transactions for all concessions, merchandise, and ticketing services. Associates are ambassadors of the Cape Playhouse expected to deliver a high level of customer service at all times.

Responsibilities Include:
Box Office

  • Coordinate with House Manager to provide an ideal patron experience
  • Facilitate sales transactions in an efficient and courteous manner
  • Ensure the Box Office/Gift Shop remains tidy and well organized
  • Ensure all daily sale transactions are balanced at the end of shift

Concessions

  • Monitor the Concessions inventory
  • Set-up/break-down the concessions stand and mobile bar
  • Handle prepared food service and hot and cold beverages
  • Ensure that the work environment is clean and tidy throughout the shift
  • Ensure all dailysale transactions are balanced at the end of shift

House Management

  • Ensure the lobby, theatre, and restrooms are ready for an audience prior to the start of each show
  • Manage the ushers and ensure they have the necessary tools and knowledge to create a positive audience experience
  • Communicate with Stage Management about the opening of the theatre, start of show, late seating, and post show events.
  • Assist patrons with special access needs
  • Fill out and submit matinee/nightly reports summarizing the flow of show
  • Understand and manage emergency situations. Training will be provided on fire safety, medical urgencies, evacuation of the facilities, shelter in place situations, etc.

Qualifications
Applicants must possess excellent customer service skills, the ability to maintain calm under pressure, ability to lift 50lbs, and an appreciation for theatre. Previous experience with AudienceView/OvationTix and Square are a plus, but not required as training will be provided.

Schedule
Each shift is a minimum of four hours and all candidates are expected to supply a minimum of four shifts per week. Two four are shifts may be combined in one day. Shifts will primarily be focused in one area (Box Office, Concessions, House Management, or Parking), but candidates can expect to have shifts in any of the areas each week. While flexibility in shift scheduling is possible, all applicants must be available to work Evening and Saturday shifts. The Playhouse is closed on Sundays and is a day off for everyone. This is a seasonal position from May 27 to September 7, 2024

  • Daytime Box Office shifts will be Monday-Saturday from 12:00-5:00 pm.
  • Show Box Office & Parking shifts will begin 1 hour prior to each performance and finish after intermission.
  • Concessions shifts will begin 1 hour prior to each performance and end approximately 30-45 minutes after intermission.
  • House Management Shifts will begin 1.5 hours prior to each performance and end approximately 30-45 minutes after show ends.

Note: Matinees start at 2:00pm and evening shows start at 7:30pm

How to Apply:
Please send a brief cover letter and resume to resumes@capeplayhouse.com. Please indicate FOH ASSOCIATE in the subject line.

We are looking for 8 to 9 people to fill these roles.

The Cape Playhouse is committed to equity and inclusion at all levels.

Hourly Rate: $17

The Cape Playhouse is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

To prevent the infection and spread of COVID-19, and as an integral part of its public health and safety measures compliant with the Actors Equity Association, The Cape Playhouse requires that all successful applicants show proof of full vaccination by an FDA-approved COVID-19 vaccine before beginning employment.