Online

By Phone

508.385.3911 | 12-4 Monday-Friday

In Person

Our box office is closed for the season and will reopen
May 28th!

Refunds

The Cape Playhouse does not offer refunds on any purchases. Before purchasing tickets, carefully review your event and seat choices. If an error has been made or you are unable to use your tickets, you may contact the Box Office to see if your ticket can be donated back to the Playhouse as a tax-deductible gift or if your purchase is entitled to exchange privileges.

Exchanges

All exchanges must be made at least 48 hours in advance and are subject to a $10 fee per ticket.

• Members at the Friend level and above are eligible to receive unlimited free exchanges.
• Six Show Subscribers are entitled to one free exchange per show within the same show up to 48 hours before their scheduled performance.
• If you are unable to identify a date to which you would like to exchange your tickets, the value of the tickets may be converted to a gift card less a $10 fee per ticket. All transactions are final and are non-returnable or refundable.

Donations

Tickets may be donated back to the Playhouse as a tax-deductible gift when the office receives at least 48 hours notice. The ticket price (less fees) is tax deductible.

Covid Safety

It is the responsibility of all our patrons to ensure that they are in compliance with our Health and Safety Protocols which can be found on our Health and Safety Information page. These policies are subject to change and will be updated based on local case counts, union regulations, and best practices at that time.

If you test positive for COVID-19 and are unable to attend your performance, your tickets may be exchanged to another show free of charge or a gift card can be issued providing that proof of a positive covid test is submitted within 24 hours of your missed show to tickets@capeplayhouse.com

Ticketing

All tickets are sent in the form of digital eTickets which can either be shown on your mobile device or printed out at home. If you would like traditional printed tickets, please plan to come to the box office at least 30 minutes prior to your performance to collect your tickets.

The $3.50 convenience fee applies to all ticket purchases regardless of purchase method and covers our Audience View ticket servicing fees.

There is a $6 restoration fee applied to individual and group ticket sales, a $15 restoration fee applied to Flex Pass sales, and a $20 restoration fee applied to full season subscription purchases. This fee helps to maintain our historic theater and preserve our legacy as the longest running summer theater in America.

All ticketing fees are non-refundable.

Gift Cards

To activate your gift card:

• Visit our ticketing page to log into or create a new account.
• Select “Manage Your Gift Cards
• Enter your Gift Card Code. This will be a combination of 14 letters and numbers separated by three dashes.

To use a gift card:

• Visit our ticketing page to log into the account the gift card has been registered to.
• Add any desired tickets, subscriptions, or classes to your cart and select “checkout”
• The balance of any gift cards will automatically be applied to your purchase. You can see the value of your gift card(s) being applied just above the “Balance Due:” section on the final page of the checkout screen.

Late Arrivals

We do not issue refunds, exchanges, or gift cards due to late arrivals. Late guests will be seated at the discretion of the House Manager when there is an appropriate break in the performance.

Rescheduled Performances

In the event that a performance is rescheduled or canceled, the box office will make every effort to contact patrons affected by this change. We will do our best to help you move your tickets to another performance during the season or will issue you a gift card for the value of your tickets with no expiration date.

Please note that we can only contact the original party who made the purchase. If you have purchased tickets for someone else it will be your responsibility to notify them.