WORLD PREMIERE LIVE CAPTURE: NOVEMBER 28
REPLAY VIDEO ON DEMAND UNTIL JANUARY 3
TICKETS ARE $50 PER HOUSEHOLD
The perfect holiday gift for friends and family!
“For the true theatre lovers, there can be no better gift this season.“
-Los Angeles Times
“A most excellent show! What a pleasure to watch JEFFERSON MAYS.”
“A tour-de-force performance. Every bit of theatre magic you can think of.”
FIRST LOOK AT A CHRISTMAS CAROL
ABOUT THE SHOW
The Cape Playhouse has partnered with On The Stage streaming service to bring this critically acclaimed production of A CHRISTMAS CAROL, starring TONY Award Winner JEFFERSON MAYS, directly to your home this holiday season.
Experience A CHRISTMAS CAROL unlike any other – past, present or future. The timeless tale of Ebenezer Scrooge comes to thrilling new life as TONY AWARD winner JEFFERSON MAYS (I Am My Own Wife, Gentleman’s Guide…) plays over 50 roles in a virtuosic master class of a performance that must be seen to be believed. This theatrical achievement comes from the haunting vision of one of Broadway’s most imaginative directors, MICHAEL ARDEN (TONY-Winning Best Revival – Once On This Island).
Staged exclusively for this production and captured live with breathtaking clarity, this must-watch streaming event conjures the powerful spirits of Christmas and brings all the magic of live theatre home for the holidays.
HOW TICKETS WORK
- Click the BUY TICKETS TO STREAM button to purchase a ticket through The Cape Playhouse website. You will be directed to On The Stage streaming service to complete your purchase. Tickets are $50 per household. All sales are final, no refunds. A portion of every ticket sold from our website will benefit The Cape Playhouse.
- You’ll receive an email from On The Stage with your viewing link.
- Purchase tickets now and from November 28th at 9pm through January 3rd, when you’re ready, click your link and you will have 24 hours to watch the production. You can view the show on any device, or stream to your TV.
- Please consider buying as many tickets as possible as holiday gifts for friends and family. Simply enter the recipient’s emails address at checkout and they will receive the viewing link.
PLEASE NOTE, THIS IS NOT A CAPE PLAYHOUSE PRODUCTION.
We do not have control over ticketing and we are not responsible for the delivery of streaming content. On The Stage is the streaming company for this production, and will be donating a portion of every ticket sale originating from our website to The Cape Playhouse.
MEET THE TEAM
FREQUENTLY ASKED QUESTIONS
WHAT TYPES OF DEVICES CAN I USE TO WATCH A CHRISTMAS CAROL?
A Christmas Carol can be streamed to any device with a Wi-Fi connection and fast download speed. You can watch on your smartphone, tablet, laptop or desktop computer, or on a smart TV. Your single-sign on viewing link will only work on one device at a time. The link cannot be shared to multiple devices or viewers without previously logged-in devices being dropped from the stream.
CAN I WATCH A CHRISTMAS CAROL ON MY SMART TV?
If you have a cast-compatible device on the same Wi-fi network on which you have accessed the viewing page, a Cast icon will appear on your viewing page as soon as the stream has been activated.
Casting enables viewers to use either a Google Cast compatible device such as Chromecast, or an Apple AirPlay compatible device such as AppleTV, to stream video and audio content to a compatible TV or sound system. Tap the icon in the control bar to stream your content on a cast-compatible device. On The Stage does not provide technical support for issues that may arise during the casting of A Christmas Carol. If you are experiencing issue with casting, we recommend that you return to watching the stream on the native device.
WHAT CAN I DO IF MY STREAM ISN’T LOADING PROPERLY?
On The Stage serves the highest quality streaming experience possible based on your device’s available bandwidth. If you’re having issues with the stream, check to be sure you have sufficient download speed. You can do a quick and easy diagnostic test at www.speedtest.net.
In order to increase your device’s bandwidth, disconnect any other devices that are connected to the internet while you are watching the show.
WILL A CHRISTMAS CAROL STREAM BETTER ON SOME BROWSERS THAN OTHERS?
For optimal stream quality and viewing experience, we recommend that you watch A Christmas Carol on one of the following browsers:
Minimum browser versions of the following:
- Chrome 65 (Chrome for MacOS is not supported.)
- Edge 16
- Firefox 60
- Internet Explorer 11 JW8+ / 9 JW7+
- Safari 10
Minimum browser versions of the following for Android 4.4+ and iOS 11+:
- Chrome 63
- Facebook In-App Browser JW8+ (Casting is not supported.)
- Safari 10
WHO CAN ANSWER MY QUESTIONS ABOUT PURCHASING TICKETS OR HOW TO VIEW THE STREAM?
The Support Team at On The Stage is happy to assist patrons with any questions they may have regarding purchasing a ticket or streaming a production. You can reach out to us at firstname.lastname@example.org.
WHAT ARE ON THE STAGE’S HOURS OF OPERATION FOR LIVE SUPPORT?
The Support Team is available Monday-Friday,10am-6pm EST. Reach out to us at email@example.com and we will be sure to get back to you within 24 hours!
HOW CAN I WATCH THE A CHRISTMAS CAROL MOVIE?
Once you have purchased a ticket, you will receive a viewing link in your confirmation email. Use this link to access the secure viewing site, where A Christmas Carol will be available for streaming from 9:00 pm EST on Nov 28, 2020 through 11:59 pm EST on Jan 3, 2021.
To watch the show, just click the Start Stream button at any time during that viewing window. Once activated, your viewing link will allow unlimited viewing within a 24-hour period.
WHEN WILL I BE ABLE TO WATCH A CHRISTMAS CAROL?
A Christmas Carol will be available for streaming from 9:00 pm EST on Nov 28, 2020 through 11:59 pm EST on Jan 3, 2021. Once activated, your viewing link will allow unlimited viewing within a 24-hour period.
I’VE MISPLACED MY CONFIRMATION EMAIL! HOW CAN I ACCESS THE PERFORMANCE STREAM?
We’ll be happy to resend your confirmation email. Just reach out to firstname.lastname@example.org and we’ll make sure you have everything you need to watch the show.
CAN I CHANGE MY CONFIRMATION EMAIL ADDRESS?
Yes. If you need the confirmation and viewing link sent to a different email address, please reach out to email@example.com.
Keep in mind that each link allows for a single user sign on. If the link is used to access the streaming page on more than one device, the newest sign on will drop the previous one from access to the stream.
WILL I NEED TO DOWNLOAD AN APP IN ORDER TO WATCH A CHRISTMAS CAROL?
No. A Christmas Carol is streamed to a secure viewing page, which you can access from your web browser.
HOW LONG DO I HAVE TO WATCH THE MOVIE?
Once your viewing link is activated, you will have access to unlimited views for 24 hours.
HOW MANY TIMES CAN I WATCH THE SHOW?
You will be able to view the stream as many times as you’d like within the 24-hour period that begins when you first click Start Stream.
CAN I DOWNLOAD A CHRISTMAS CAROL TO MY DEVICE?
No, A Christmas Carol is not available for download. You must be connected to the internet at the time of viewing in order to watch A Christmas Carol on your device.
You will have 24 hours from the time the stream is activated to watch the performance. If you want to view it again after that time, you must purchase another ticket.
I ACTIVATED THE STREAM BY ACCIDENT. CAN I EXTEND THE 24 HOUR PERIOD?
Unfortunately, no. Once you have confirmed that you want to activate the stream, your access will expire in 24 hours. If you wish to watch the performance again, we recommend purchasing another ticket.
CAN I GET A REFUND FOR MY PURCHASE?
All ticket sales are final and refunds are not permitted. Any exceptions to this policy will be at the discretion of On The Stage.
CAN I WATCH A CHRISTMAS CAROL OUTSIDE OF MY PARTNER ORGANIZATION’S GEOGRAPHIC AREA?
Yes, you can. There are no geographical restrictions on your viewing link. You will be able to watch the production from anywhere you can access a suitable internet connection.
WHEN IS THE LAST DATE THAT I CAN PURCHASE A TICKET TO WATCH A CHRISTMAS CAROL?
The last date to purchase tickets to see A Christmas Carol is January 3rd, 2021. All purchases must be made by 11:59pm EST.
ARE THERE FEES ADDED ONTO THE TICKET PRICE FOR A CHRISTMAS CAROL?
Yes. As is standard with online ticketing, you will be charged a $5 Ticket and Streaming Fee, as well as a credit card processing fee of 4% + $0.30, in addition to the cost of the ticket itself.